FAQ

Where are you based?

The Velvet Cell is currently based in Osaka, Japan. Along with my passion for photography and books, I am also passionate about travelling. After 4 years in London,  and 2 in Taipei, we arrived in Osaka in March 2015 and we are planning on staying for a few years.

Where are your books printed?

Whilst in Taiwan I got to know some excellent printers and now all my books are now printed at 2 or 3 printers in the Taipei area.

Where do my orders come from?

After printing, all our books are then shipped to our warehouse in the UK. All orders are sent from here; so you can be sure to receive your books safely and in a short amount of time!

How do I pay for an order?

All payments are accepted through PayPal. Credit and debit card payments can also be made through PayPal without the need for a PayPal account.

When should I receive my order?

We aim to dispatch all orders within 3 working days. Orders within the UK usually take 2-5 days for delivery. International orders usually take 7-14 days.

What should I do if I haven't received my book?

If you have still not received your book, please get in touch with info[at]thevelvetcell.com. Please be aware that during busy times there may be short delays. 

How will my order be packaged?

We are passionate book buyers ourselves and hate nothing more than to receive a damaged shipment! Thus, all our books are packaged as securely as possible with generous amounts of bubble wrap, before being put inside custom made book boxes. If there are any problems please get in touch. 

Do you accept submissions from artists?

In short, yes. Please see our submissions policy here: Submissions

Where does your name come from?

The Velvet Cell is taken from the eponymous name of a song by the singer-songwriter Gravenhurst. Nick Talbot sadly passed away in 2014. If you have time we strongly recommend his music. 

Do you have a shop I can visit?

For the moment we are strictly online, but you can see who stocks our books by clicking here. Maybe one day :)

If you have any more questions, please feel free to drop us a line via the contact form.