Return Policy

If you are unhappy with any Product you purchase on this Website for any reason, you may return it to us in its original condition within 14 working days of receipt and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the delivery costs.

Please email info@thevelvetcell.com within 7 days of receipt to report the problem before returning the item(s). Items being returned remain the responsibility of the customer until they arrive back with us. 

Please send the package to the address below:

The Velvet Cell
c/o IMD
Unit 11c
Stephenson Rd
Clacton-on-SeaEssex
CO15 4XA
United Kingdom

We recommend that you use a recorded delivery service.

Items sent back without notification will not be applicable for a refund.