Terms & Conditions

-- Online Orders --

1. Ordering

No goods will be despatched until full payment is received.

All payments are accepted through PayPal. Credit and debit card payments can also be made through PayPal without the need for a PayPal account.

All items are posted via Royal Mail. Postage is calculated based on the weight/size of the items ordered and is applied at checkout. Large orders will be sent via recorded delivery.

We aim to dispatch all orders within 3 working days. Orders within the UK usually take 2-5 days for delivery. International orders usually take 7-14 days.

International orders may be subject to charges and restrictions enforced by the destination country. Any Import duties or taxes levied on orders will be the responsibility of the customer.

You reserve the right to cancel any order placed. Please contact us immediately via email if you decide to cancel your order. Orders cannot be cancelled once shipped

2. Shipping

All orders are sent via Royal Mail. Heavier Packages will be sent by recorded delivery. 

Free Postage on all UK orders over 50 GBP.

As a general rule, books shipped to the UK should be received within 7 working days of shipment confirmation, EU orders within 10 working days and order to other countries within 21 days.  Often though books will be received much quicker. Should your books not arrive within these time frames, please contact us at info[at]thevelvetcell.com 

3. Returns

All Sales are Final.

4. Privacy

We respect your right to privacy. None of the information collected on this site will ever be shared, rented or sold with any outside parties.

-- Bookstore Orders--

1. Discount

We offer a 40% wholesale discount on all publications. Minimum Order of 3 items.

2. Shipping

Shipping rates are as follows (per parcel, up to 30kg):

UK: Free for Orders over 70 GBP
Belgium, France, Luxembourg, Netherlands, Denmark, Monaco, Austria, Germany and Ireland: 12 GBP
Italy, Spain, Czech Rep, Slovakia, Sweden & Portugal: 18 GBP

For all other countries, please contact us for shipping quote.

3. Payment

Payment upfront for the first order. Following payments are due 45 days after invoice date.

We do not offer consignment.

Payments can be made by Bank Transfer or by Paypal. We do not accept cheques.

4. Returns

All Sales are Final